NYPD traffic chief Henry Cronin said at the forum that the NYPD's "ride along" and other enforcement efforts were stepping up, especially in redefining bus zone blocking as a moving rather than a parking violation. The change stiffens fines and means violations will add points to bus blockers' driver's licenses. Cronin said police have issued over 7,000 summonses to double-parkers and bus stop blockers since late January, when the NYPD redefined the violation. Transit officials said they had not yet been able to analyze whether the police effort has yielded bus travel time benefits.

NYC Transit bus chief Millard Seay mentioned that Transit was looking into new bus lanes in Brooklyn and Manhattan, though the B-41 bus route was the only one he mentioned specifically. The B-41 runs for nearly the entire length of Flatbush Avenue, and loops around downtown Brooklyn. Seay warned that creating new bus lanes entailed extensive analytical and other work and changes like removing parking.

Seay also said that NYC Transit's adoption of high-tech communications systems, like the "automatic vehicle locator" satellite-based system scheduled to be installed for tests in buses primarily serving Manhattan's west side will enable bus controllers to spot bus bunching immediately and order the buses to spread out by holding some and sending others ahead. Seay said a beefed-up dispatching force was already trying to fight bunching and schedule problems, but many riders at the forum seemed unconvinced.

Bus riders from neighborhoods across the city packed the forum, mostly to complain about inadequate or low quality service. NYC Transit officials made it clear that their formula for adding bus service was based strictly on the number of actual riders using buses on each route, and could not take account of any latent demand for bus travel. The standard runs a high risk of fulfilling only low expectations, since infrequent service will lead potential bus riders to travel by other means.