Presently, the Campaign's work is conducted on the internet, via an interactive website. There, frustrated riders can enter observations of late trains, safety hazards and problems with individual cars, as well as join discussion groups on topics from malfunctioning ticket machines to muffled announcements or by describing their experiences to fellow sufferers in a "Commuter Diary." Ultimately, founder Peter Haynes - a former LIRR employee - hopes to expand the organization's work into full-scale consumer advocacy on the model of NYC's highly effective Straphangers Campaign.

The Commuter Campaign finds that LIRR riders main complaint is the railroad's unresponsiveness to customer concerns. Thus, one of its concrete goals is to prod LIRR into establishing a more public internet-site - presently the MTA site has schedules and maps, but nowhere for riders to contact railroad managers. The LIRR Campaign wants such a site to present railroad performance information and an on-line format where customers can send messages and view the company's response.

The Campaign says its current focus is on improving the punctuality and quality of present service, but future projects could include pressing for expanded service or improved and diverse parking lot access. The group is solidifying its non-profit status, and is actively seeking resources.